Shipping policy

Shipping Policy

Order Processing (Handling) Time

• All orders are processed and dispatched within 2 to 4 business days, depending on current stock availability.

• Please note that we operate Monday through Friday, and orders are not processed or shipped on weekends or public holidays.

Transit Time & Couriers

• Once dispatched, standard delivery usually takes between 1 to 5 business days, depending on your specific delivery location within New Zealand.

• We partner with the GoSweetSpot network to dispatch your orders. This means your package will be delivered by one of several trusted local couriers chosen to provide the fastest and most reliable service for your address.

Shipping Costs

• Because our products vary in size and weight, shipping rates are calculated in real-time at checkout. The final delivery rate will be displayed at checkout before you make a payment.

Order Tracking

• Once your order has been shipped, you will receive a shipping confirmation email containing a tracking link so you can follow your package's journey.

• We will make every effort to fulfil your order within the estimated timeframes provided. However, we are not liable for delays caused by couriers or events outside our control.

• Risk in the goods passes to you upon delivery to your nominated address.

Defective or Damaged Items:

• If your item arrives damaged or is faulty, please contact us immediately at customerservice@fleetline.co.nz so we can look into this further for you.